Milkacase – Terms and Conditions
These Terms and Conditions (“Terms”) govern the use of Milkacase Exchange platform, services, applications, websites and related tools (“Platform”).
By accessing or using the Platform, you confirm that you have read, understood and accepted these Terms.
1. General Terms and Conditions
Milkacase provides digital exchange and payment related services including cryptocurrency, digital wallets and supported local payment channels.
Milkacase does not act as a bank and does not provide investment or financial advisory services.
2. General Exchange Rules
2.1 Identity Verification (KYC)
- All users must complete identity verification before accessing full services.
- Acceptable documents include national ID, passport or other government-issued documents.
- Unverified users may have restricted access, lower limits or blocked withdrawals.
2.2 Anti-Money Laundering (AML)
- Milkacase continuously monitors transactions for suspicious or unusual activity.
- Milkacase cooperates with local and international authorities where legally required.
- Accounts linked to suspicious activity may be frozen, restricted or terminated.
2.3 Transaction Limits
- Daily exchange and withdrawal limits apply.
- Transactions exceeding USD 2,000 require verified KYC.
- Withdrawals above USD 10,000 may require additional enhanced verification.
3. Data Security and Account Protection
3.1 User Data Protection
- Personal data is stored securely and encrypted.
- User information is not shared without lawful basis or user consent.
- Secure protocols are used for all transactions and communications.
3.2 Account Security
- Two-Factor Authentication (2FA) is strongly recommended.
- Accounts may be suspended for security, fraud or compliance reasons.
- Account recovery requires identity verification.
4. Registration and Usage Policies
- Each user may own only one verified account.
- False or misleading information is strictly prohibited.
- Fraudulent accounts will be suspended or terminated.
- Users may submit appeals through official support channels.
5. Financial Transactions and Exchange Policies
5.1 Supported Assets
- Fiat currencies such as USD and EUR.
- Digital assets including Bitcoin, USDT and Ethereum.
5.2 Transactions and Refunds
- Confirmed transactions are irreversible.
- Refunds are only possible if the error is caused by the Platform.
6. Disputes and Compliance
- Disputes are handled through official support channels.
- Resolution timelines depend on investigation complexity.
- Milkacase complies with international and Somali financial regulations.
- Users are responsible for their own tax obligations.
7. Deposits and Withdrawals
7.1 Deposits
- Only approved payment methods are accepted.
- Minimum and maximum limits apply.
- Processing time varies by payment provider.
- Fees may apply.
- Incorrect or unsupported deposits may be rejected.
7.2 Withdrawals
- Withdrawals are subject to verification and risk checks.
- Minimum and maximum limits apply.
- Fees and processing time depend on the method used.
- Additional checks may be performed to prevent fraud.
8. Privacy and Personal Data
8.1 Data Collection
- Identity data, contact data, transaction data and technical data.
- Collected for legal, operational and security purposes.
8.2 Data Storage and Protection
- Data is encrypted and securely stored.
- Retention follows legal and regulatory requirements.
- Third-party sharing is limited and contractually protected.
8.3 User Rights
- Users may request access, correction or deletion of their data.
- Users may withdraw consent where legally permitted.
8.4 Legal Compliance
- Milkacase applies GDPR-aligned data protection principles.
- Data breaches are handled and notified as required by law.
9. KYC Policies
- Verification requires valid identity documents.
- Verification timelines depend on review volume.
- Milkacase may reject unverifiable or inconsistent submissions.
- Different KYC levels apply different transaction limits.
- Enhanced Due Diligence is required for high-risk users.
- AML and CTF monitoring is continuously applied.
- KYC data is securely stored and access is restricted.
10. User Obligations
- Users must comply with all applicable laws.
- Illegal use of the Platform is prohibited.
- Users must provide accurate and updated information.
11. Dispute Resolution
- Disputes must first be resolved amicably.
- Unresolved disputes may be referred to mediation or arbitration.
12. Limitation of Liability
- Milkacase is not liable for losses caused by unauthorized access, user negligence or third-party systems.
- Liability is limited to the fees paid for the relevant service.
13. Intellectual Property
- All content, software, trademarks and logos belong to Milkacase.
- Unauthorized copying or distribution is prohibited.
14. Force Majeure
Milkacase is not responsible for service delays caused by events beyond its reasonable control including internet failures, regulatory actions, natural disasters or system outages.
15. Amendments
- Milkacase may update these Terms at any time.
- Material changes will be communicated to users.
16. Termination of Services
- Milkacase may suspend or terminate accounts for violations.
- Users may close their account following official procedures.
17. Governing Law
These Terms are governed by the laws of the Federal Republic of Somalia.
Disputes shall be subject to the competent courts of Somalia, unless otherwise required by applicable law.
18. User Consent
By using Milkacase services, you confirm your acceptance of these Terms and related policies.
19. Refund Policy
- Eligible refunds are processed within 30 days.
- No refunds are provided for confirmed transactions unless the Platform is at fault.
20. Account Inactivity
- Accounts inactive for more than 12 months may be restricted.
- Users will be notified before suspension.
21. Third-Party Service Providers
- Milkacase uses third-party services for payments and infrastructure.
- Users agree to third-party terms when using those services.
22. Risk Disclosure
Cryptocurrency and digital asset markets are highly volatile.
Users understand and accept the risk of loss and price fluctuations.
23. Sanctions and Restricted Jurisdictions
Milkacase may restrict services to users from sanctioned or prohibited jurisdictions.
24. Service Availability
Milkacase does not guarantee uninterrupted service and may perform maintenance or system upgrades at any time.