This Privacy Policy explains how Milkacase Exchange (“Milkacaseâ€, “weâ€, “ourâ€, or “usâ€) collects, uses, stores, protects and shares personal data when you use our website, applications and services (the “Platformâ€).
By using Milkacase services, you confirm that you have read and understood this Privacy Policy.
1. Information We Collect
Identity information such as full name, date of birth, nationality and identification documents.
Contact information such as email address, phone number and communication preferences.
Account information such as login data, security settings and device information.
Transaction information including deposits, withdrawals, exchange records and payment methods.
KYC and verification information including photos, videos, documents and verification results.
Technical data such as IP address, browser type, operating system and activity logs.
2. Purpose of Data Collection
To create and manage user accounts.
To process transactions and provide exchange services.
To perform identity verification (KYC) and fraud prevention.
To comply with legal and regulatory requirements.
To improve platform performance, security and user experience.
To communicate important service and security notifications.
3. Legal Basis for Processing
Performance of a contract between you and Milkacase.
Compliance with legal and regulatory obligations.
Legitimate business interests such as security and fraud prevention.
Your consent, where required by law.
4. Storage and Protection of Personal Data
All personal data is stored using secure servers and protected systems.
Encryption and access controls are used to protect sensitive data.
Only authorized personnel may access personal information.
Security monitoring systems are applied to detect unauthorized access.
5. Data Retention
Personal data is retained only for as long as necessary to fulfill legal, regulatory, operational and contractual requirements.
KYC and transaction records may be retained for extended periods as required by financial regulations.
6. Sharing of Personal Data
With identity verification providers and compliance partners.
With payment processors and technical service providers.
With law enforcement or regulatory authorities where legally required.
With professional advisors when necessary for legal or compliance purposes.
Milkacase does not sell user data to third parties.
7. International Data Transfers
Your data may be processed or stored in systems located outside your country.
Milkacase ensures that appropriate safeguards and contractual protections are applied when transferring data internationally.
8. User Rights
Right to access your personal data.
Right to request correction of inaccurate data.
Right to request deletion of data where legally permitted.
Right to restrict or object to certain processing activities.
Right to withdraw consent where processing is based on consent.
9. KYC and Sensitive Data
KYC documents are stored in secured environments.
Access to KYC data is strictly limited.
KYC data is used only for verification, compliance and security purposes.
10. Cookies and Tracking Technologies
Milkacase may use cookies and similar technologies to improve platform functionality, security and performance.
You may manage cookie settings through your browser preferences.
11. Children’s Privacy
Milkacase services are not intended for individuals under the age of 18.
We do not knowingly collect personal data from minors.
12. Data Breaches and Security Incidents
In the event of a personal data breach, Milkacase will investigate the incident and notify affected users and authorities where required by law.
13. Compliance With Data Protection Laws
Milkacase applies data protection principles aligned with the General Data Protection Regulation (GDPR).
Data processing agreements are maintained with relevant third parties.
Regular internal reviews are conducted to ensure compliance.
14. Changes to this Privacy Policy
Milkacase may update this Privacy Policy at any time.
Users will be notified of material changes through the Platform or official communication channels.
15. Disclaimer
Milkacase does not provide investment, legal or financial advice.
Users are solely responsible for their trading and financial decisions.
Milkacase is not responsible for losses caused by market volatility, blockchain network failures, third-party services or user error.
All services are provided on an “as is†and “as available†basis.
16. Contact Information
For privacy related requests or questions, please contact:
Email: info@milkacase.com
